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Shipping & Turnaround Policies

Where do we ship?

We ship to USA and Canada.

Can I pick up my order?

Yes, your order can be picked up at: 4317 W El Prado Blvd, Tampa, FL 33629. Please call 813-832-1115 in advance to ensure that we are open and available.

When will I receive my order?

  • All Orders over $1,000 will require a signature to receive the package.

  • Orders usually ship out the next business day

  • USPS Express Mail orders, once fulfilled, take 2-3 business days

  • USPS Priority Mail orders, once fulfilled, take 3-5 business days

  • Orders placed Friday will ship on Monday

Return Policy

You can return/exchange the product within 14 days from the day of receipt if the following criteria are met:

Hair Extensions
The hair has not been worn, damaged, or removed from the original packaging.

Hair Products
The product has not been opened or used.

Clothing & Accessories

The product has not been worn or used. The tags are still attached to item.

How to Return a Product

  1. Call us at 813-832-1115 to get an approval and RMA number.

  2. Once your return is approved, and we have received the product, we will:

    1. For Returns, credit your account used for the original payment.

    2. For Exchanges, ship out replacement product.

  3. We are not responsible for shipping for returns or exchanges.